FCN
Winslow Ford, The General Data Protection Regulations (GDPR)
Privacy Policy and Fair Collection Notice
At Winslow Ford, we are committed to protecting and respecting your privacy.
The GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure and to be forgotten
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
This policy explains when and why we collect personal information about people who visit our Dealership, use our website and social media channels, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
From time to time, on review, we may change this policy so please check occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent by email to customerservice@winslowford.net, or by post to Winslow Ford,
Who are we?
We are Winslow Ltd, trading as Winslow Ford, a car dealership and authorised Ford Repairer, in the UK for the supply and repair of motor vehicles. Winslow Ford is a registered company in the
How do we collect information from you?
Using a Fair Collection Notice (FCN) we obtain information about you when you visit or phone our dealership or use our website, for example, when you contact us about products and services, and when using our services for the supply, servicing, MOT and repair of your vehicle.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, telephone numbers, current vehicle details, your requirements for a new or used vehicle, and information regarding what web pages are accessed and when.
How is your information used?
We may use your information to:
- • process orders that you have submitted;
- • to carry out our obligations arising from any contracts entered into by you with us;
- • seek your views or comments on the services we provide;
- • notify you of changes to our services;
- • send you communications which you have requested and that may be of interest to you. These may include information about your servicing schedule and MOT due dates, vehicle health checks, specific vehicle notices including safety recalls, marketing offers, and finance end dates.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell, lease or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to a credit provider, to process your vehicle ownership and send you safety recalls). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Winslow Ford network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet your needs, (e.g. MotoNovo. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a Data Controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.
Your choices
You have a choice about whether or not you wish to receive information from us. This is called ‘opting in’. If you do not want to receive direct marketing communications from us about the work we do for you and our products and services, then you can select your choices by only ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: customerservice@winslowford.net or telephone 01933 356804.
How you can access and update your information
The accuracy of your information is important to us. We’re constantly working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: customerservice@winslowford.net, or by post to Winslow Ford, Northampton Road, Rushden, Northants, NN10 6AP. You can telephone us on 01933 356804.
You have the right to ask for a copy of the information Winslow Ford hold about you.
Security precautions in place to protect the loss, mis-use or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
Like most websites, the Winslow Ford website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferences. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, check on your computer settings page. Turning cookies off may result in a loss of functionality when using our web site.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
18 or Under
We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Winslow Ford Privacy Statement.
Winslow Ford respects the privacy of every individual who visits our web sites and any information collected about you will, firstly, be used to fulfil any service you might request and, secondly, improve how as a company we serve you. We do this by making appropriate use of the information.
This information will not be disclosed to anyone outside of Winslow Ford, its affiliated or associated companies, its agencies, dealers or licensees, and other companies with which we have arranged services for your benefit. It will be treated in accordance with the legal provisions under English law concerning data protection and may be initially stored and processed inside or outside the European Union anywhere in the world.
You have the right as an individual to find out what information we hold about you and make corrections if necessary. You also have the right to ask us not to use the information and we will make all practical efforts to respect your wishes. However, certain legislation, especially related to safety issues or financial regulation (e.g. when dealing with Ford Credit), might prevent this.
Policy Review
This policy will be reviewed on an Annual basis, by the Dealer Principal and IT administrator, starting from the 1st May 2018. Any changes will be documented, communicated to the relevant parties and copies held on file at our offices and published onto the company’s Intranet.
Last Review Date: 1st May, 2020
Next Review Date: 1st May 2022
Policy Authorised by: Dealer Principal
Signature:
Date: 1st May 2022